WARRANTY STATEMENT FOR WORX POWER TOOLS AND BENCHTOP TOOLS
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for
a major failure and for compensation for any
other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major
failure. Where a failure does not amount to a
major failure, we are entitled to choose between
providing you with a repair, replacement or
refund. To obtain compensation, you would need
to provide documentary evidence of the loss or
damage suffered, and documentary evidence that
such loss or damage was a reasonably foreseeable
consequence of a failure by us to comply with
a consumer guarantee under the Australian
Consumer Law. Such evidence may include
photographs, statutory declarations, receipts or
reports (e.g. from your doctor), depending on the
loss or damage.
In addition to any rights and remedies you may
have under the Australian Consumer Law and
any other applicable law, if your WORX DIY tool
becomes defective due to faulty materials or
workmanship within a period of 2 years from
the date of purchase (or 3 years from the date of
purchase if you register your WORX product online
within 30 days of purchase), we guarantee to:
- Replace or repair all defective parts, free of
- Repair products free of charge; or
- Replace the unit with a new or re-conditioned
unit free of charge.
You warranty is subject to the following conditions:
- The 3 year warranty period will only apply if you
register your WORX product on the Internet at
www.worxtools.com.au within 30 days of purchase
(without registration, the 2 year warranty period
- Battery packs are guaranteed for a 12 month
period only, regardless of online product
- The tool has not been misused, abused,
neglected, altered, modified or repaired by anyone other than an authorized service centre.
- Only genuine WORX accessories and parts have
been used on or with the product.
- The tool has been subjected to fair wear and tear.
- The tool has not been used for trade or
- The tool has not been used for rental purposes.
- The tool has not sustained damage through
foreign objects, substances or accidents.
Your warranty does not cover:
- Components that are subject to natural wear and
tear caused by use in accordance with operating
- Unauthorized/improper maintenance/handling
or overload are excluded from this warranty as are
accessories such as bulbs, blades and bits, etc.
- Accessories supplied with the tool.
For claims under this WORX warranty, please
contact the WORX Helpline. To make a claim you
will need to provide your online registration
document (if claiming under the 3 year warranty)
and proof of purchase in the form of a valid receipt
that displays the date and place of purchase. Any
expense you incur in claiming under the WORX
warranty will be borne by you.
WORX Helpline 1300 889 028
WORX Helpline 0508 778899
This guarantee statement does not replace but is
in addition to your statutory rights.
This warranty applies only to the original
purchaser and may not be transferred.
All repairs and replacement tools will be covered
by the limited warranty of the balance of the
warranty period from the date of the original
This WORX warranty is provided by Positec
Australia Pty Limited ACN 101 682 357 of 25
Research Drive, Croydon South VIC 3136