Our Consumer Hotline: 866-514-ROCK (7625)
We do our best to answer calls promptly and to keep hold times to a minimum. During busy times we may not be able to answer your call immediately, but if you leave us a message we will call you back as soon as possible – typically within one hour and always within one business day.
We will inform you within one business day if the issue requires further investigation or escalation. Escalation will take place that same business day.
We strive to resolve all customer technical support issues within a maximum of five business days.